A highly innovative German company producing high-class bath room furniture and accessories in Saraburi to supply local and international markets wishes to appoint a Regional Technical Service Manager APAC.
Reporting to the SCM Director APAC, the Regional Technical Service Manager APAC will be responsible for supervising the Technical Service and After Sales function for the APAC Region.
Direct reports: After Sales Service Manager, China and an After Sales Service Supervisor, Thailand.
Developing, evaluating and reviewing technical service procedures and standards
Ensuring that Group policies, guidelines and tools are implemented in all APAC countries
Plan, prioritize and implement service activities for new products and After Sales
Liaise with functional and Sales, Customer Service, QA team to ensure that Technical Service activities are integrated with other parts of the business
Take ownership of Product quality complaints and claims – from Process, Planning, and Implementation
Liaise between sales and customers, answer queries on technical issues
Support SCM Director APAC in budget process, recurrent reporting, and Ad-hock projects
Select, lead, direct, evaluate and develop a team of Technical staff to ensure that all activities in Technical Service are completed on time and according to requirements
Manage the Technical Service After Sales team with standard process, procedures, and metrics
Develop the APAC Technical Services After Sales team to be customer-focus, professional in Technical/ Quality problem-solving
Work as ONE team with Sales, CS with high technical expertise at Customers front
Ensure the collaboration and alignment with TQM at high visibility and alignment
Bachelor Degree in Engineering or related filed
More than 10 years of experience in technical and service support experience
Good experience of mechanical diagnosis systems
Service mind and excellent interpersonal skill
Strong leadership with systematic approach
Excellence English skill; Chinese Mandarin would be a big plus
Technical knowledge in bathroom system, installation, piping, plumbing, sewer and septic system